Returns and Complaints

We do our best to always offer you the best products in perfect condition. We do not send packages where the packaging or product seems to be or is suspected to be broken. Unfortunately we have no control over transport damage or factory defects, but we won’t leave you in the lurch.

How can I return an item?

Return address

Please attach the bill or delivery note to your return package

R555 California str, Suite 100
San Francisco, CA 94107

Please use our customer service team in the first instance if you want to return an item or make a complaint. For defective products (transport damage, factory damage etc.) you will receive a return sticker from us to return the defective item free of charge. If you use your 14 day right of return, just send the item back to us. However, in this case we cannot pay the postage costs for returning the item. You can find out more information about your legal right of return in our Terms to Use.

Does a reason for return have to be stated?

If you don’t like a product, you can of course return it without giving a reason. But we would appreciate a small justification. That way you will actively be helping to improve our service in future. We use the information you share with us exclusively to improve our customer service and do not pass it on to third parties.

How do I get my money back?

If you have paid by PayPal or credit card, the money will be transfered back to your card or PayPal account. If you have chosen to prepay, we ask you to share your bank details with us. We transfer the money back into your account as quickly as possible. For sales using the “funding” option, we will register your return with the bank and refund the money directly to the funding bank.